Tribe & True uses zip-code location to calculate pricing and charges. Shipping prices will vary depending on your location. All orders will ship from California.
We do our best to get your items out as quickly as possible and your order will be dispatched within 1-4 business days after payment has cleared. Then, the shipping time for the package to reach you via USPS is typically 1-3 business days (for Priority Mail), Therefore, you can expect to receive your package anywhere between 2-7 business days with Priority Mail.
In the event that a product arrives damaged or is misplaced due to shipping, we will do our best to help. If necessary, it may be the purchaser’s responsibility to communicate with USPS. Their customer service number is 1 (800) 275-8777. No refunds or replacements will be given for products missing or damaged by USPS in transit unless an unlikely exception occurs or Tribe & True is at fault in any way. USPS must be contacted by the receiver and a claim must be opened to be reimbursed by the shipping carrier. In the unlikely event that this happens, we can gladly provide assistance throughout this process.
Please enter your shipping address correctly. Once your order has been received and dispatched, we can not alter the address and you will be charged the standard applicable postage rate to resend if an incorrect address is entered and an item is returned. If the purchaser enters their address incorrectly, it is their responsibility to contact USPS.
IMPORTANT! Please read prior to placing your intentional order.
All prices are listed in US Dollars. Tribe & True ships via USPS.
Import duties, VAT taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. If you return items within proper time-frame and requirements, we refund only item prices. Delivery charges are not refundable.
We don't want there to be any surprises so please be sure to check before purchasing to avoid issues down the road. Thank you in advance!
We currently ship to over 25 countries. The package is sent either USPS First Class Mail (under 2 lbs) or USPS Priority Mail (over 2 lbs). We rarely have issues with international shipments and most packages arrive safe and sound. Once in a while, however, packages are misplaced or delayed due to the international shipping carriers. Shipping time will vary depending on the country and is typically 6-12 business days.
PLEASE NOTE: We do not have the access to determine the exact date that an item will be received or how long the transit time is over seas. This varies country by country.
Due to the shipping logistics and extra care given to get your order safely to you over seas, all international orders are final.