We want you to be completely satisfied with your purchase, and therefore we will gladly accept any unused, unwashed, unaltered, or unworn blankets for a full product refund or exchange. The returned item(s) must be confirmed and received back in our hands (with tracking for confirmation) within 14 calendar days of the date that the package was originally confirmed delivered to the recipient.
During this 14 days, it is the buyer's responsibility to thoroughly inspect the blanket for possible defects or damage.
***Jewelry and Rugs are final sale, purchase with confidence. International blanket sales are final sale.
A 30% restocking fee will be charged if blankets are received passed the 14 day deadline (within 15-30 days after received). Merchandise received after 30 days of delivery will not be accepted, and will be forwarded back to the sender. We will not accept items that have been damaged after use, we cannot be responsible for snags or tears that occur during use. Our blankets last for years but must still be handled with care. Please understand that due to the handmade nature of our blankets, some "character imperfections" may be present. We embrace these differences as unique characteristics as they are genuinely handmade.
- All returned /exchanged blankets (within 14 days) must be purchased from Tribe + True directly (no secondary retailers) and returned in sell-able condition (new and unused), including original packaging with original hangtags attached.
- Refunds for returns or exchanges will not include return shipping and handling. Shipping and handling charges are nonrefundable once an item has shipped.
How should I ship my return?
1. Notify us that you are returning an item: email@example.com. Include your order number and let us know which item you would like to return or exchange. If there was a defect or something wrong with your order, please let us know.
2. You can select a postal carrier of your choice and ship on your own OR request a return label from us to be taped to your package. The package must be sent USPS (United States Postal Service) if you are using our return shipping label. There is a 3-5 day transit time, so you will need to factor that into the return timeframe allowed of 14 days. If you use another carrier, be sure tracking is available. We cannot be held responsible for lost returned packages or packages that do not arrive in time for the return policy to be valid.
3. If you use our label, the cost for return shipping will be deducted from your final refund. We do not add any additional fees to shipping and we always select the most economically priced returns. We do not refund for shipping costs.
Tribe & True
1824 Monrovia Suite B
Costa Mesa, CA 92627